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Shippings and Returns Policy of APCO Plumbing Heating Supplies

Shipping, Returns & Exchanges Terms and Conditions

SHIPPING


NEXT DAY DELIVERY

All stocked items ordered before 1pm will be processed and shipped out the same day for a next day delivery to all areas inside Australia, via our courier partners. Areas outside Mainland UK may incur additional costs and have slightly different timescales. Please see the information below for full details highlighting shipping zones, additional costs and timescales.

Please note: Next Day Shipping Excludes Saturdays and Sundays. All orders processed on Friday before 1pm will arrive Monday. All online orders after 1pm Friday and on Saturday and Sunday will be processed Monday and arrive to you on Tuesday.

If you complete your order before 1pm on any of our in stock items and you do not receive the order the following day or as set out above then please notify us immediately by; email to parts@wcrp.com.au or by telephone on +44 (0) 1708 740055.
We will then look into it immediately.
Please remember to quote your Order Number and Invoice Number.


OUT OF STOCK PRODUCTS
Most of the products on this website are stocked items, however if your order does consist of any item(s) we do not stock or we are out of stock then the delivery will normally take just an extra 24hrs (48 hrs maximum). Any Products that this relates to will have a note attached clearly identifying this. This note will be found on the "Large" product view so please remember to take a look. If in any doubt and to avoid disappointment contact us before you order.


ORDERS CONTAINING PART OUT OF STOCK ITEMS

If an order contains an item(s) that we do not have in stock, or is out of stock then the whole order will be held until the out or stock item is with us. We will then dispatch your items as one main order. If you would rather have the in stock items sent immediately and then the remaining out of stock item(s) sent when they are in stock, please let us know. You can inform us by using the field "Shipping Instructions" on the "Check Out" Form. If in any doubt please contact us on the above once you have placed your order.
Please remember to quote your Order Number and Invoice Number.


SHIPPING ZONES OUTSIDE MAINLAND UK

Mainland UK - Zone A as details set out above
Central Scotland - Zone B as details set out above
Scottish Highlands - Zone C Allow an Additional 2-3 days £39.00
Northern Ireland - Zone D - Allow an Additional 2-3 Days £44.00
Southern Ireland and Islands - Zone E - Allow an Additional 3-5 Days £49.00
Orkney & Shetland Islands - Zone F - Allow an Additional 2-5 Days £56.00
(All prices are excluding VAT and are subject to a 2.5% fuel surcharge)

 

SHIPPING INSURANCE
All goods are insured for loss or damage whilst in transit.

Please note: You must check each item for any loss or damage before you sign for the delivery. We CANNOT claim for any lost or damaged goods once they have been accepted or signed for.

Caution! If you cannot be present when products are delivered and you request for the delivery to be left in a safe place i.e porch, back garden or side alley, then the Insurance is void. This is standard policy of insurance companies as they will not insure goods that are not met and signed for by the person who made the ordered.


SHIPPING REFUNDS
Shipping Refunds will only be made on products that are faulty or wrong.
Shipping Refunds are separate to Product Returns and Exchanges. All shipping cost associated with Returns or Exchanges must be covered by you. Please see the below.

 

RETURNS

APCO Plumbing & Heating Supplies hope that you are 100% satisfied with the products you have ordered. However we also understand that it can sometimes be necessary to return a product. If you do need to return your product, then simply contact us using the  above details to discuss the items you wish to return.

Please note: we do not accept the return of products that have been opened or used. Additionally we can not refund your payment for any item until a full inspection and check has been carried out on the returned product.

You will be expected to cover the shipping costs associated with the delivery and the return of the order.

If you are not 100% satisfied with your product or the delivery then please notify us immediately. We can only consider return claims on products, up to 7 days from you receiving the goods.

In addition, please check your delivery for any loss or damage before you sign for the delivery as we cannot consider a return on lost or damaged goods once they have been accepted or signed for.

EXCHANGES

APCO Plumbing & Heating Supplies hope that you are 100% satisfied with the products you have ordered. However we also understand that there can sometimes be the need to exchange a product. If you do need to exchange your product, then simply contact us using the above details in order to discuss the exchange of your products.

Please note: we do not accept the exchange of products that have been opened or used. Additionally we cannot exchange any products until the original product has been returned, fully inspected and checked.

If you are not 100% satisfied with your product or the delivery then please notify us immediately. We can only consider exchange claims on products, up to 7 days from you receiving the goods.

In addition, please check your delivery for any loss or damage before you sign for the delivery as we cannot consider the exchange of lost or damaged goods once they have been accepted or signed for.

ONLINE PAYMENTS

Making an online purchase on the APCO Plumbing & Heating Supplies website could not be easier. Simply browse our catalogues of  Online Plumbing Products to find the item you are looking for. Once found simply click the "Add to Cart" button and your product will be placed into your shopping cart ready and waiting whilst you continue your shopping. Once you have finished shopping simply click on "View Cart". "View Cart" can be found top right of the website. Once you have viewed and checked your shopping cart and you are happy to proceed with your online order, click the "Proceed to Check Out" button. You will be taken to the "Check Out" where you will complete the "Check Out" form and enter your payment details. You will now be on our websites secure section.


SECURE PAYMENT METHODS

At APCO Plumbing & Heating Supplies we like our customers to feel and know they are 100% safe and secure when making an online purchase through this website. All our online payments are processed in combination using Sage Pay, HSBC, Visa Varification and 3D Secure. We also have an additional payment method available to you using PayPal. Combining these payment methods you can rest assured that your details are fully protected.

APCO Plumbing & Heating Supplies accept most major credit/debit cards.

By using the secure payment facilities mentioned above, it enables added protection against fruadulant transactions, for both you our customers as well as us.

Alternative Payment Methods
Please note: Should you not wish to use your debit/credit card for your online payment, APCO Plumbing & Heating Supplies also allow payments using the following methods:
Cheque and BACS/CHAPS.  

Please make your cheques payable to APCO Plumbing and Heating Supplies Limited and forward your payment to; 66 Victoria Road, Romford, Essex, RM1 2LA, England

We will arrange delivery of your goods as soon as your cheque/payment has cleared.

Please contact us at 01708 740235 for further information.

If you are unsure about any of the terms and conditions mentioned above then please contact us before you place your order.

Regards

The Team at APCO Plumbing & Heating Supplies

Address
APCO Plumbing & Heating Supplies
66 Victoria Road,
Romford,
Essex RM1 2LA

Why order your Plumbing Materials from APCO Plumbing and Heating Supplies?

Well apart from the information set out above that shows you you can rely on our delivery service, you can also rest assured that we have a robust Privacy Policy that will keep all of your details safe. Additionally if you do choose to allow us to supply you with the Plumbing Materials and Fittings you need, you can be sure of one other thing, 100% satisfaction. Why? Because we are an Independent Plumbers Merchant with many years of experience and a well established working background supplying the plumbing trade. When ordering with us you will be guaranteed of a quality, reliable service from the order to the product and to the delivery - all at very affordable prices.

The discounted prices you will get when ordering online match the discounts normally reserved for our largest trade customers only. So order with us and you will get the quality products you are looking for at the lowest price possible - with us you will not have to sacrifice quality because of price!

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